During our closure, as well as being able to complete building restorations, update and decorate, it has given us time for serious thought around how we successfully operate in the coming months. Not only is The George our home, we also have a duty of care to our staff and customers alike.
We have been working on a number of measures to ensure we make your next visit safe and comfortable, based on Public Health England (PHE) guidelines, with a focus on maintaining the impeccable standards of food and service delivery that have become synonymous with The George.
We have taken advice from a number of sources including PHE and have been lucky enough to receive tips from a virologist who is working on COVID-19. We have also conducted our own survey taking onboard a number of suggestions.
It is important to note that our overall ability to minimise the risk we are all trying to avoid requires your support and action too, so please do take a moment to absorb. If you feel you cannot for any reason adhere to the expectations in place, or you are not confident you fulfil health criteria please check with us, or refrain from booking at this time.
In a world where we cannot control everything, it may reassure you to note that our close knit team is the consistent, more ‘controllable’ aspect in this particular equation, and one with extensive knowledge and experience in an industry that already expects superior standards of hygiene. With the additional measures set out below we believe that with your help, we will be doing our absolute best to prevent and minimise exposure.
We are very fortunate to have configurable dining areas and gardens which allow us to comply with social distancing and other PHE guidelines easier than many establishments.
Whilst discussions between our industry and the Government continue, our plans for a safe return from lockdown include the following:
- Making both our standards and expectations clear upon booking
- Organising the restaurant layout and staff rotas to reduce the number of guests and staff in any area
- A maximum number of 6 covers per table, from one household
- Two dinner sittings per evening with clear arrival times
- Booking format and menu changes including pre order option
- Private dining option
- Appropriate doors remaining open with fresh air and good air flow thoughout
- Maintaining and enhancing our local, trusted supply chain
- Enhanced procedures and training for our staff regarding hygiene, including self-declaration health questionnaires and daily temperature checks
- Random guest temperature checks
- Hand wash or sanitising stations provided at all entrances for guests and in work areas for staff
- Maximum of 2 persons to visit bathroom areas at one time
- Following PHE guidelines regarding the use of personal protective equipment by staff
- Enhanced and regular cleaning regimes covering all area; bars, dining areas and communal areas
- Implementing a “No handshaking policy”
- We will be moving to a fully cashless operation, encouraging contactless forms of payment using your smartphone such as Apple Pay, Google Pay and Samsung Pay
- No standing room at the bar, payment only by contactless methods at table
- Any guests who are not complying with these special arrangements may be asked to leave
In addition, we would ask that under the following circumstances you do not visit us:
- If you suffer from a condition such as uncontrolled diabetes, COPD or cardiovascular disease until we receive further guidelines
- If you or a member of your party has been in contact with a COVID-19 sufferer, or suspected sufferer for a minimum of 3 weeks afterwards
We hope you feel assured that we are taking this matter appropriately seriously and much thought and consideration has, and is, going into keeping us all safe.
We will continually monitor and where necessary, adapt and improve steps in place.
We want you to be able to enjoy a fabulous meal in a relaxed, happy and safe environment.
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